Legal Policies & Disclaimer: 5th July 2022
The management reserve the right to refuse accommodation to anyone without providing a reason.
Access Statement: Please click here to read the full statement
Bookings and cancellation: By making a booking you are entering into a legal contract. However, we appreciate that circumstances may arise causing cancellation or curtailment of a booking. If you wish to cancel or change your booking, you must do so by telephoning the hotel no less than 48 hours before your stay is due to commence (excluding Pride, Christmas, New Year and major conference events see below). Whilst we make every effort to re-let accommodation, we reserve the right to charge 100% of our full tariff on every room booked. All ‘Advanced Purchase’ and ‘Pay and Save’ bookings are non-refundable. For bookings made within 48 hours of arrival, it follows that the full amount will be due. We are unable to refund breakfasts paid for in advance. Room allocations are only ever provisional, on a best endeavors basis and therefore subject to change NB: It is the responsibility of the guest to request the return of any cash security deposit on departure. After three months any unclaimed funds will revert to the hotel
Liability: Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and in no circumstances will we be responsible to you for any indirect or special damages. We will not be liable for failure to provide the services including the guest WIFI to the extent that the failure is caused by any factor beyond our reasonable control. The hotel shall not be held responsible for any disturbance, inconvenience or loss caused by or in connection with any activity outside and inside the hotel premises. You are responsible for any damage or loss caused to us, including any damage to our property by your act, omission, default or neglect and you agree to indemnify us and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. The burning of candles, incense or similar items are strictly forbidden in any part of the building. Further, all reservations are non-transferable and we reserve the right to cancel or modify reservations where it appears a customer is engaged in fraudulent or inappropriate activity or under any other circumstances where it appears that the reservation contains or resulted from a mistake or error by the hotel or its agents. On arrival, we would ask that you show confirmation of your booking and the payment card used for the booking, should an advance payment or deposit have been made. Proof of identity may also be requested. We also reserve the right to pre-authorise your payment card for a minimum of £50 or seek a cash security deposit.
Damages & Disturbances: As noted above, all damage and nuisance to other guests, as assessed solely by the hotel’s management, may result in additional charges and the guest [s] being asked to leave with the hotel lien over any left property until such time as any outstanding account has been settled. The hotel is non-smoking/vaping throughout and a minimum £125 cleaning fee will be levied if guests smoke/vape within the premises. Smoking on the Terrace is permitted. Should a guest deliberately [or otherwise for example by smoking] set off the fire alarm a minimum charge of £250 will result.
Force Majeure: In no event shall the hotel be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, pandemics, strikes, work stoppages, equipment failure, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the hotel maintains good service records and shall use reasonable efforts which are consistent with accepted practices in the industry to resume performance as soon as practicable under the circumstances.
CCTV: This operates throughout the common parts of the hotel for the security and protection of our guests, staff and premises.
Children/Minors/Extra Beds/Cots: We do not provide cots/extra beds. Children under 12 may stay by request only and prior to booking. An extra charge may be applicable. Minors [that is below the age of 18] are not permitted in the bar/terrace/club after 19.00 hours other than to cross the bar/terrace to access the hotel [though we would encourage use of the Camelford Street entrance]. This strictly in accordance with our Premises Licence
Food and Beverage Policies: Due to regulatory requirements and quality control issues, all food and beverage to be served on the Hotel property must be supplied and prepared by the hotel.
Groups: No hen/stag parties are permitted. This applies to the entire venue. Our policy is to refuse hen/stag parties regardless of sexual orientation which includes booking hotel accommodation. If groups ignore this and book individually and are then found to be part of a hen/stag party, we will cancel the booking [even on arrival] with no refund being given. Please note that other groups of five or more may be able to stay at management discretion so please contact the hotel to agree terms.
Guest Deliveries/Storage: All unidentified objects delivered to the hotel without prior notification to the hotel will not be acknowledged or accepted. The hotel has no capacity to store bikes/scooters and these will not be accepted. Where a mobility scooter is involved the guest must have given the hotel prior notice
Legends Name, Signs and Promotional Display: The names, logos and artwork of the hotel are exclusive property of the hotel and company respectively and any unauthorised use of these is prohibited.
Package Cancellation Policy: Pride, Christmas, New Year and major conference events are considered packages and therefore must be cancelled no less than 14 days before your stay is due to commence otherwise we reserve the right to charge 100% of our full tariff on every room booked. For your protection we recommend taking out insurance cover.
Pets: Bar – dogs are allowed in the bar until 21.00 hours and then at our discretion thereafter. Hotel – no dogs except Guide or other ADUK Assistance dogs are allowed in the hotel. Club – no dogs whatsoever.
Privacy Policy: This privacy policy noted below sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.
Promotions: From time to time we offer promotional rates. These rates are usually during weekdays and are only available on certain rooms and at certain times, unless otherwise specified the discount is already factored into the price shown online.
Rates: Rates are variable and the rates shown on our website are a guide. Rates cannot be confirmed until a firm booking is made. The best rates are generally available via our own website; however, from time to time special offers may be available through other promotions. Any special offers or discounted rates are non-commissionable and are not available to travel agents, tour operators, conventions or groups.
Room Occupancy: Rooms have a maximum occupancy. Single room occupancy is one person. Double Room occupancy is two people unless a cot/extra bed [children 12 and under] has been prior agreed. Room visitors are required to report to reception on arrival due to fire regulations. If unregistered persons or persons that are not announced at reception and are found in the room, the hotel has a right to ask such individuals to leave the premises. No extra guests are allowed in the room between 9pm and 7am. The burning of candles, incense or similar items are strictly forbidden in any part of the building.
Signs and promotional display: No signs, banners or displays shall be erected or displayed in any part of the hotel without the approval of the management.
What we collect: We may collect the following information if you join our mailing list:
- name and gender
- contact information including email address
- demographic information such as postcode, preferences, and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and for the following reasons:
- We may use the information to improve our products and services.
- We may periodically send promotional email including special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
Cookies: Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Security: We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We are also PCI compliant.
Controlling your personal information: We will not sell, distribute, or lease your personal information to third parties unless required by law.
Individual rights under The General Data Protection Regulation (GDPR): You have the right to…
- complain to supervisory authorities, such as the ICO in the UK.
- withdrawn your consent to the processing of your personal data
- to access your personal data and have it rectified or erased (‘the right to be forgotten’) by the business and any third parties that may have accessed it
- to be informed of the existence of any automated personal data processing (including profiling)
- to object to certain types of processing, for example Direct Marketing and decisions based solely on automated processing
- to be told how long your personal data would be held for
- to be provided with details of any appointed DPO
Website Disclaimer: The information contained in this website is for general information purposes only. The information is provided by Legends Hotel and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Except for room prices/availability which are updated live on site and entry prices.
Under no circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you can link to other websites which are not under the control of Legends Hotel. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Legends Hotel takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Copyright Notice: This website and its content is copyright of Legends Hotel © Legends 2021. All rights reserved. Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
- You may copy the listing/what is on content to listings websites or paper press to promote Legends Hotel
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.